Mature Metal LLC. has one goal in and that is to build the most comfortable and best looking custom chastity devices on the market. We cannot obtain that goal unless we give the highest standards in customer service. Words we live by are “The sale is not over until the customer is happy”. We do know and understand that things can go wrong, and that is why we make every effort to make the best of any situation.
Terms and conditions
By making a purchase from Mature Metal LLC. the buyer assumes all responsibility and liability for any injury, illness, pain, or property damage caused by any products sold by Mature Metal LLC. or its owners. Any use or misuse is the sole responsibility of the buyer.
If any product fails or breaks, Mature Metal will fix the item free of charge for life. If you receive the product and it is not the size you ordered please contact us so that we can correct the order. If there is any issues with the fit and feel of the device please contact us so that we can assist you in finding the problem.
Because of the nature of the items sold no refunds will be issued for products purchased/sent to the customer. If we are contacted before an item has begun the build process we will be happy to issue a refund. If the item has began the build process we will determine with the customer the refund amount based on the build progress. If a refund is issued, it will have paypal fees
taken out as they are paid by Mature Metal at the time the order was placed.
By ordering the buyer takes full responsibility for the measurements ordered. We are happy to help guide you through the measurement process email, phone, and measuring guide. However the final decision on measurements is the buyer’s.
Inside the United States – no charge priority mail with delivery confirmation #. Canadian shipping is $45. All other countries outside the United States- $68.00 priority express international USPS mail. Rates may change without notice depending on our postal service rates. Mature Metal LLC. can not guarantee any deliveries outside the United States. We will show proof that the item was shipped but we will not be held responsible for lost items of another country. By ordering from Mature Metal LLC. to be shipped to another country you are ordering at your own risk.
Outside the United States you will be charged $15.00 shipping.
If your order has not been started, you may request a refund. We will issue a refund minus any transaction fees that were paid by Mature Metal.
Sorry, we do not accept personal checks.